Cancellation policy

If you are a consumer (i.e. an individual who enters into this contract for purposes that can be attributed neither to your commercial activities nor to your work as a self-employed person) you may withdraw your contractual declaration in accordance with the terms described in the information on the right of withdrawal set forth below. 

Cancellation instruction
Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must contact us:

Terré GmbH
Hans-Sachs-Straße 55
DE-08525 Plauen

Tel.: +49-(0)3741-595329-0
Fax: +49-(0)3741-595329-22
E-Mail: sales@terre.de

by means of a clear statement (such as a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the withdrawal form (which is not mandatory) or make another clear statement.
Using your right of withdrawal, we will send you a confirmation letter about the receipt of your withdrawal as soon as possible.
In order to maintain the cancellation period, it is sufficient that you send the notice of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the cancellation
By cancelling this contract we will refund all payments we have received from you including the costs of delivery (except additional costs that occur by choosing a different delivery method than the cheap standard delivery, for example, costs for cash on delivery) immediately and at the latest within fourteen days from the date of receiving your message of withdrawal.
For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; however, in no case will you be charged for this repayment fees.
We are allowed to refuse to repay you until we have the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and not later than fourteen days after you inform us of the cancellation of this contract. The deadline is met if you send the goods within the expiry of the period. 
You bear the immediate shipping costs of returning the goods.
For the possibility of value loss of the goods returned to us you are only charged if this loss of value is due to a handling that is not necessary for the examination of the characteristics and functionality of the goods.

Exclusion of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.