Privacy

  1. Name and address of the responsible person

Terré GmbH
Hans-Sachs-Straße 55
DE-08525 Plauen

Tel.: +49-(0)3741-595329-0
Fax: +49-(0)3741-595329-22

Website: www.terre.de
E-Mail: info@terre.de

Name and address of the Data Protection Officer

The Data Protection Officer of the responsible is:

Alexandra Müller
Hans-Sachs-Straße 55
DE-08525 Plauen

Tel.: +49-(0)3741-595329-17
E-Mail: a.mueller@terre.de

  1. General information about data processing

  1. Scope of personal data processing

In principle, we process personal data of our users only to the extent necessary for the provision of a functional website and our content and services. The processing of personal data of our users takes place regularly only with the consent of the user. An exception applies to cases in which prior consent is not possible for reasons of fact and the processing of the data is permitted by law.

SSL- and TLS encryption

This site uses, for security reasons and to protect the transmission of confidential content, such as orders or requests that you send to us as a site operator, an SSL or TLS encryption. An encrypted connection is indicated by the browser's address bar changing from "http: //" to "https: //" and the lock icon in your browser bar.

If SSL or TLS encryption is enabled, the data you submit to us cannot be read by third parties.

  1. Legal basis for processing personal data

Insofar as we obtain the consent of the respective person for the processing of personal data, Article 6 (1) lit. a EU General Data Protection Regulation (GDPR) as legal basis.

In the processing of personal data required to fulfil a contract of which the data subject is a party, Article 6 (1) lit. b GDPR as legal basis. This also applies to processing operations required to carry out pre-contractual measures.

Insofar as the processing of personal data is required to fulfil a legal obligation that our company is subject to, Article 6 (1) lit. c GDPR as legal basis.

In the event that essential vital interests of the data subject or any other natural person require the processing of personal data, Article 6 (1) lit. d GDPR as legal basis.

If the processing is necessary to safeguard the legitimate interests of our company or a third party and if the interests, fundamental rights and fundamental freedoms of the data subject do not prevail over the first interest, then Article 6 (1) lit. f GDPR as legal basis for processing.

If the processing is necessary to safeguard the legitimate interests of our company or a third party and if the interests, fundamental rights and fundamental freedoms of the data subject do not prevail over the first interest, then Article 6 (1) lit. f GDPR as legal basis for processing.

  1. Data deletion and storage duration

The personal data of the data subject will be deleted or blocked as soon as the purpose of the storage is no longer valid. In addition, it may be stored if provided for by the European or national legislator in EU regulations, laws or other regulations to which the controller is subject. A blocking or deletion of the data takes place even if a storage period prescribed by the mentioned standards expires, unless there is a need for further storage of the data for a contract conclusion or a contract fulfilment.

  1. Provision of the website and creation of log files

  1. Description and scope of data processing

Each time our website is accessed, our system automatically collects data and information from the computer system of the calling computer.

The following data will be collected:

  1. Information about the web browser type and version used
  2. The Operating system of the user
  3. The Internet service provider of the user
  4. The IP-address of the user
  5. Date and time of the access
  6. Websites that led the system of the user to our website
  7. Websites that are accessed by the user's system through our website

This data is also stored in the log files of our system. A storage of this data together with other personal data of the user does not take place.

  1. Legal base for the processing of data

The legal basis for the temporary storage of data and logfiles is Article 6 (1) lit. f GDPR.

  1. Purpose of data processing

The temporary storage of the IP address by the system is necessary to allow delivery of the website to the computer of the user. To do this, the user's IP address must be kept for the duration of the session.

Storage in log files is done to ensure the functionality of the website. In addition, the data is used to optimize the website and to ensure the security of our information technology systems. An evaluation of the data for marketing purposes does not take place in this context.

For these purposes, our legitimate interest in the processing of data according to Article 6 paragraph 1 lit. f GDPR.

  1. Duration of storage

The data will be deleted as soon as it is no longer necessary to achieve the purpose of its collection. In the case of collecting the data for providing the website, this is the case when the respective session is completed.

In the case of storing the data in log files these data will be deleted in no more than seven days. An additional storage is possible. In this case, the IP addresses of the users are deleted or alienated, so that an assignment of the calling client is no longer possible.

  1. Opposition and removal possibility

The collection of the data for the provision of the website and the storage of the data in log files is essential for the operation of the website. This means there is no possibility to contradict for the user.

  1. Usage of Cookies

  1. Description and scope of data processing

Our website uses cookies. Cookies are text files that are stored on the Internet browser or the Internet browser on the user's computer system. When a user visits a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic string that allows the browser to be uniquely identified when the website is reopened.

We use cookies to make our website more user-friendly. Some elements of our website require that the calling browser be identified even after a page change.

The following data are stored by the Cookies:

  1. Language settings
  2. Items in the shopping cart
  3. Log-in-information
  4. Currency

Furthermore, we use cookies on our website that allow an analysis of the browsing behaviour of the user.

In this case the following data might be transferred:

  1. Used search terms
  2. Frequency of website visits
  3. Usage of website-features

The data of the users collected in this way are pseudonymised by technical precautions. Therefore, an assignment of the data to the user is no longer possible. The data will not be stored together with other personal data of the users.

When entering our website, the user is informed by an info banner about the usage of cookies for analysis purposes and directed to this privacy policy. Furthermore, we obtain an agreement of the user on processing his data for these purposes. In this context there is an advice how to avoid the storage of cookies in the browser settings.

When entering our website, the user is informed by an info banner about the usage of cookies for analysis purposes and is asked for an agreement on processing his data for these purposes. In this context, there is also a reference to this privacy policy.

  1. Legal basis for data processing

The legal basis for the processing of personal data using cookies is Article 6 (1) lit. f GDPR.

  1. Purpose of data processing

The purpose for using technically necessary cookies is to simplify the usage of the website for visitors. Some features of our website cannot be offered without the usage of cookies. For those it is necessary to recognize the browser after a page change.

We require cookies for the following applications:

  1. Shopping cart
  2. Transfer of language settings
  3. Memory of search terms
  4. Viewed items

The data collected by technically necessary cookies will not be used to create user profiles.

The usage of analysis cookies is for the purpose to increase the quality and content of our website. Through analysis cookies we learn how the website is used and how to optimize our offers consistently.

The exact purpose of the analysis cookies is:

Disabled, does not take place. Will be described in more detail at activation at this point.

For these purposes, our legitimate interest in the processing of personal data pursuant to Art. 6 (1) lit. f GDPR.

  1. Duration of storage, Opposition and removal possibility

Cookies are stored on the user’s computer and will be transferred to our website from there. Therefore, as a user, you have full control over the use of cookies. By a change of your browser settings you can disable or limit the transfer of cookies. Already saved cookies can be deleted at any time. This can also be done automatically. By disabling cookies for our website, you may not use all features of the website.

Data transfer at the conclusion of the contract for sale of goods and shipping of goods

Personal data is only transferred to third parties if it is necessary for the execution of the contract. Third parties for this purpose may be payment service providers or logistic service companies. A further transmission of the data does not take place or only if you expressly agreed to this.

The basis for data processing is Article 6 paragraph 1 lit. b GDPR, which allows the processing of data for the performance of a contract or precontractual measures.

Plugins and tools

Our website includes videos from the Google-powered page YouTube. Site operator is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

When you visit a page of our website that includes a YouTube video, a connection to the servers of YouTube will be established. It tells the YouTube server which of our pages you've visited.

If you are logged in to your YouTube Account, you allow YouTube to associate your browsing behaviour to your personal profile. You can avoid this by logging out from your YouTube account.

The use of YouTube is in the interest of an attractive presentation of our online offers. This constitutes a legitimate interest within the meaning of Article 6 (1) lit. f GDPR.

More information on the handling of personal data you will find in the Privacy Policy of YouTube. An opt-out option you will find here: adssettings.google.com

Our website allows payment via PayPal. The provider of the payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.

If you pay with PayPal, the payment data you entered will be transmitted to PayPal.

The transmission of your data to PayPal is based on Article 6 (1) lit. a GDPR (consent) and Art. 6 para. 1 lit. b GDPR (processing to fulfil a contract). A revocation of your already given consent is possible at any time. Past data processing operations remain in effect on revocation.

  1. Newsletter

  1. Description and scope of data processing

On our website there is the possibility to subscribe to free newsletter. By signing up for the newsletter the data from the input mask will be transferred to us.

E-Mail-address of the user

Additionally, the following data will be transferred at the registration

  1. IP-address of the calling computer
  2. Date and time of the registration

The newsletter is sent due to the sale of goods or services:

When you purchase goods or services on our website and enter your e-mail address for this, we can use this for sending you a newsletter. In this case, only direct advertising for similar goods will be sent by this newsletter.

In this context of data processing for the purpose of sending newsletters, no data will be transferred to third parties. The data will only be used for sending the newsletter.

  1. Legal basis for data processing

The legal basis for the processing of data after the user has registered for the newsletter is Article 6 (1) lit. a GDPR.

The legal basis for sending the newsletter as a result of the sale of goods or services is § 7 (3) German law against unfair competition UWG.    

  1. Purpose of data processing

The collection of the user's e-mail address serves to deliver the newsletter.

The collection of other personal data as part of the registration process is intended to prevent misuse of the services or the e-mail address used.

  1. Duration of data storage

The data will be deleted as soon as it is no longer necessary to achieve the purpose of its collection. The user's e-mail address will be saved as long as the subscription to the newsletter is active. The other personal data collected during the registration process will normally be deleted after a period of seven days.

  1. Opposition and removal possibility

Subscription to the newsletter may be terminated at any time by the user concerned. For this purpose, there is a corresponding link in each newsletter.

This also allows a revocation of the consent of the storage of the personal data collected during the registration process.

  1. Registration

  1. Description and scope of data processing

On our website, we offer a feature for the user to register by providing personal information. For this purpose, the data will be entered into an input mask and transferred to us and stored. A forwarding to third parties will not take place. The following data will be collected in context of the registration process:

Name, company name, address, VAT-Id, telephone number

  1. The IP-address of the user
  2. Date and time of the registration

As part of the registration process, the consent of the user to process this information is obtained.

  1. Legal base for data processing

The legal basis for the processing of the data is in the presence of the consent of the user Article 6 paragraph 1 lit. a GDPR.

If the registration serves the fulfilment of a contract of which the user is a party or the implementation of pre-contractual measures, then an additional legal basis for the processing of the data is Article 6 (1) lit. b GDPR.

  1. Purpose of data processing

The registration of the user is necessary for concluding a contract with the user or to implement pre-contractual actions.

For producing goods according to customer specifications.

For the completion of orders.

  1. Duration of data storage

The data will be deleted as soon as it’s no longer necessary to achieve the purpose of its collection.

This is the case during the registration process for the execution of a contract or for the performance of pre-contractual measures, when the data is no longer necessary for the execution of the contract. Even after the conclusion of the contract, there may be a need to store personal data of the contracting party in order to comply with contractual or legal obligations.

  1. Opposition and removal possibility

As a user, you have the option of cancelling the registration at any time. The data stored can be changed at any time by you.

You can change or delete your personal data in your account and also by sending an e-mail to info@terre.de

If the data are necessary for the fulfilment of a contract or for the execution of pre-contractual measures, a premature deletion of the data is only possible, as far as contractual or legal obligations do not preclude a deletion.

  1. Contact form and e-mail contact

  1. Description and scope of data processing

On our website is a contact form available, which can be used for electronic contact. If a visitor of our website uses this possibility, the data entered in the input mask is transmitted to us and stored. These data are:

First Name

Last Name

                          E-Mail address*

                          (*required fields)

In the moment of sending the message the following additional data is saved:

  1. IP address of the user
  2. Date and time of registration

For the processing of the data, your consent is obtained during the sending process and reference is made to this privacy policy.

Alternatively, contact via the provided e-mail address is possible. In this case, the user's personal data transmitted by e-mail will be stored.

There is no forwarding of data to third parties in this context. The data is used exclusively for processing the conversation.

  1. Legal base for data processing

The legal basis for the processing of the data is in the presence of the consent of the user Article 6 (1) lit. a GDPR.

The legal basis for the processing of the data transmitted in the course of sending an e-mail is Article 6 (1) lit. f GDPR. If the e-mail contact is aimed at the conclusion of a contract, additional legal basis for the processing is Article 6 (1) lit. b GDPR.

  1. Purpose of data processing

The processing of the personal data from the input mask serves us only to process the contact. In the case of contact via e-mail, this also includes the required legitimate interest in the processing of the data.

The other personal data processed during the sending process serve to prevent misuse of the contact form and to ensure the security of our information technology systems.

  1. Duration of data storage

The data will be deleted as soon as it is no longer necessary to achieve the purpose of its collection. For the personal data from the input form of the contact form and those sent by e-mail, this is the case when the respective conversation with the user has ended. The conversation ends when it can be deduced from the conversation that the matter in question has been completed.

The additional personal data collected during the sending process will be deleted at the latest after a period of seven days.

  1. Opposition and removal possibility

The user has the opportunity to revoke his consent to the processing of personal data at any time. If the user contacts us by e-mail, he may object to the storage of his personal data at any time. In such a case, the conversation cannot continue.

The revocation of the consent and the objection can be made by email to info@terre.de or by post.

All personal data stored in the course of contacting will be deleted in this case.

  1. Rights of the affected person

If personal data of you are processed, you are affected in means of the GDPR and you have the following rights to the person responsible:

  1. Right of access

You can demand on getting a confirmation of the responsible person if there is personal data of you getting processed.

If there such thing as a procession of these personal data, you can demand on getting access to the following information:

  1. The purpose, for which personal data is processed;
  2. The categories of personal data which is processed;
  3. The recipients or the categories of recipients to whom the personal data relating to you have been or will be disclosed;
  4. The planned duration of the personal data affecting you or, if no concrete statement is possible, criteria for the concrete duration of storage;
  5. The existence of a right to correction or erasure of personal data concerning you, a right to restriction of processing by the responsible person or a right to object to such processing;
  6. The existence of a right to complain to a supervisory authority;
  7. All available information on the source of the data, if the data are not collected by the responsible person itself;
  8. The existence of automated decision-making including profiling in accordance with Article 22 (1) and (4) GDPR and, at least in these cases, meaningful information about the logic involved and the scope and intended impact of such processing on the data subject.

You have the right to request information about whether the personal data relating to you are transferred to a third country or an international organization. In this connection, you may request to be informed of the suitable guarantees under Article 46 of the GDPR in connection with the transfer.

  1. Right to correction

You have a right to rectification and / or completion to the person responsible, if the processed personal data concerning you is incorrect or incomplete. The person in charge must make the corrections immediately.

  1. Right to restriction of the processing

Under the following requirements you can demand on a restriction of the processing of the personal data affecting you:

  1. If you deny the correctness of the personal data for a duration, that allows the responsible person, to check the correctness of the personal data;
  2. If the processing is illegitimate and you refuse the deletion of the personal data and you ask for a correction instead;
  3. if the controller no longer requires the personal data for the purposes of processing, but you need them to assert, to exercise or defend legal claims,
  4. if you have objected to the processing pursuant to Article 21 (1) of the GDPR and it is not yet clear whether the legitimate reasons of the person responsible outweigh your reasons.

If the processing of personal data concerning limited, these data may - apart from their storage - only with your consent, or for the assert, exercise or defence of legal claims or to protect another person or entity's rights or for reasons of substantial public interest Union or a Member State.

If the restriction on processing has been restricted in accordance with the above conditions, you will be notified by the person responsible before the restriction is cancelled.

  1. Right to deletion
  1. Deletion obligations

You may require the responsible person to delete your personal information without delay, and the responsible person is required to delete that information immediately if one of the following reasons is true:

  1. Your personal data are no longer necessary for the purposes for which they were collected or otherwise processed.
  2. You revoke your consent to the processing in accordance with Article 6 paragraph 1 lit. a or Article 9 paragraph 2 lit. a GDPR and there is no other legal basis for the processing.
  3. You object to the processing in accordance with Article 21 (1) of the GDPR and there are no high-level legitimate grounds for processing, or you object to the processing in accordance with Article 21 (2) GDPR.
  4. The personal data affecting you have been processed illegitimate.
  5. The deletion of personal data affecting you is required to fulfil a legal obligation under Union law or the law of the Member States to which the controller is subject.
  6. The personal data affecting you were collected in relation to information society services offered pursuant to Article 8 (1) GDPR.

  1. Information to third parties

If the person responsible has made public the personal data relating to you and is required to delete them in accordance with Article 17 (1) GDPR, taking into account the available technology and the implementation costs, he shall take appropriate measures, including technical ones, to data controllers who: process the personal data, informing you as the data subject that you have requested the deletion of all links to such personal data or of copies or replications of such personal data.

  1. Exceptions

The right to erasure does not exist if the processing is necessary

  1. to exercise the right to freedom of expression and information;
  2. to fulfil a legal obligation which requires processing under the law of the Union or of the Member States to which the responsible person is subject, or to carry out a task which is in the public interest or in the exercise of official authority delegated to the controller;
  3. for reasons of public interest in the field of public health in accordance with Article 9 (2) (lit. h and i and Article 9 (3) GDPR;
  4. for archival purposes of public interest, for scientific or historical research purposes or for statistical purposes pursuant to Article 89 (1) GDPR, to the extent that the law referred to in (a) is likely to render impossible or seriously prejudice the achievement of the objectives of that processing, or
  5. to assert, exercise or defend legal claims.
  1. Right to information

If you have the right of rectification, erasure or restriction of processing to the controller, the responsible person is obliged to notify all recipients to whom your personal data have been disclosed of this correction or deletion of the data or restriction of processing, unless: this proves to be impossible or involves a disproportionate effort.

You have the right to be informed about these recipients.

  1. Right to data portability

You have the right to receive personal data you provide to the controller in a structured, common and machine-readable format. In addition, you have the right to transfer this data to another person without hindrance by the person responsible for providing the personal data, provided that:

  1. the processing on a consent in accordance with Article 6 paragraph 1 lit. a GDPR or Article 9 (2) lit. a GDPR or on a contract pursuant to Article 6 (1) lit. b GDPR is based and
  2. the processing is done by automated methods.

In exercising this right, you also have the right to obtain that your personal data affecting you are transmitted directly from one person responsible to another person responsible, as far as this is technically feasible. Freedoms and rights of other persons may not be affected due to this.

The right to data portability does not apply to the processing of personal data necessary for the performance of a task in the public interest or in the exercise of official authority delegated to the responsible person.

  1. Right to objection

You have the right at any time, for reasons arising out of your particular situation, to prevent the processing of personal data relating to you which, pursuant to Article 6 paragraph 1 lit. e or f GDPR takes an objection; this also applies to profiling based on these provisions.

The responsible person will no longer process the personal data affecting you unless he can demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, or the processing is for the purposes of asserting, exercising or defending legal claims.

Are the personal data concerned processed in order to exercise the right at any time to object to the processing of the personal data concerned; this also applies to profiling insofar as it is associated with such direct marketing.

If you object to the processing for direct marketing purposes, your personal data will no longer be processed for these purposes.

Regardless of Directive 2002/58 / EC, you have the option, in the context of the use of information society services, of exercising your right to opt-out by means of automated procedures that use technical specifications.

  1. Right to revoke the data protection consent declaration

You have the right to revoke your privacy statement at any time. The revocation of consent does not affect the legality of the processing carried out on the basis of the consent until the revocation.

  1. Automated decision in individual cases including profiling

You have the right not to be subjected to a decision based solely on automated processing - including profiling - that will have legal effect or similarly affect you in a similar manner. This does not apply if the decision

  1. is required for the conclusion or performance of a contract between you and the controller;
  2. is permitted under Union or Member State legislation to which the responsible person is subject, and where such legislation contains appropriate measures to safeguard your rights and freedoms and your legitimate interests, or
  3. takes place with your explicit consent.

However, these decisions must not be based on specific categories of personal data under Article 9 (1) GDPR, unless Article 9 (2) lit. a or g GDPR applies and reasonable measures have been taken to protect the rights and freedoms as well as your legitimate interests.

With regard to the cases mentioned in (1) and (3), the person responsible shall take appropriate measures to uphold the rights and freedoms and their legitimate interests, including at least the right to obtain the intervention of a person by the controller, to express his / her own position and heard on challenge of the decision.

  1. Right to complain at a supervisory authority

Without prejudice to any other administrative or judicial remedy, you shall have the right to complain to a supervisory authority, in particular in the Member State of its place of residence, employment or the place of alleged infringement, if you believe that the processing of personal data concerning you is against the GDPR violates.

The supervisory authority to which the complaint has been submitted shall inform the complainant of the status and results of the complaint, including the possibility of a judicial remedy pursuant to Article 78 of the GDPR.

Terré GmbH 8/2019